FAQ's
What if I can't find an appointment using the online booking feature?
Please give us a call, email or text. Sometimes we can see appointment availabilities that the technology can not see. We are always more than happy to help you schedule an appointment.
Email: Ght@pin-upcurls.com
Call: 260-267-9659
Text: 844-712-4120
Do you have a cancellation policy?
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As of Feb 1, 2024, a 50% charge of the service fee will be applied for cancellations or reschedules made within 24 hours of the appointment. In the case of a no-show, a 100% charge of the service fee will be incurred.
What if I'm running late for my appointment?
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Please give us a call or text to let us know you are running late. Being 15 minutes late or more may require us to limit what we can offer you for your service or we may need to reschedule your appointment for another day. Please note that if we do have to reschedule, there will be a late cancellation fee of 50% of the service fee.
​Do you have a Referral Program?
At Pin-Up Curls, we believe great hair, skin, and beauty experiences are even better when shared! Our Referral Program is designed to reward YOU for spreading the love and introducing your friends to our salon, spa, and boutique.
How It Works:
✅ Download the Pin-Up Curls app on Google Play or the Apple Store
✅ Share your unique referral link (found in the app) with friends & family
✅ Your friend receives a $5 gift card to use on their first visit
✅ After their appointment, YOU get a $10 gift card toward your next service or boutique purchase
Program Details & Rules:
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The referred guest must be a new client to Pin-Up Curls.
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The $5 referral gift can be used toward any service or boutique purchase and can be combined with the $20 new guest offer.
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Referral rewards cannot be redeemed for cash and must be used in the salon, spa, or boutique.
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Referred guests must book and complete their appointment before the referrer’s reward is issued.
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Referral rewards are issued through the Pin-Up Curls app and can be tracked there.
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The $5 referral gift for the new guest expires 8 weeks after it is sent, so don’t wait to book!
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There is no limit to how many friends you can refer—the more you share, the more you earn!
Rewards Program! 🎉
We appreciate YOU, and as a thank you for your loyalty, we’ve created our Pin-Up Curls Treat Rewards Program!
How to Earn Points:
✨ Every dollar you spend on services and products earns you points!
✨ Leave us a review and share the love—you’ll get rewarded for it!
How to Redeem:
As your points add up, you’ll unlock FREE services and products! It’s our way of treating you for being part of the Pin-Up Curls family.
Want to track your points? Download the Pin-Up Curls App on Google Play or the Apple Store to check your balance, book appointments, shop your favorite products, and more!
Can I bring my kids to my appointment.
While we are very family friendly, our salon can be a dangerous environment for children. We have very hot tools and sharp items around the salon and we would hate for anyone to get hurt. Most importantly, we want to offer a relaxing experience to all of guests in including you. Your time at the salon should be your time to relax and treat yourself. We kindly ask you to not bring children to your appointments if possible.
Service Fee
Effective August 5, 2024, a 3.5% service fee will be added to all services to help maintain our high-quality standards. This fee will continue to provide you with the luxury experience you deserve despite the rising industry costs.
Need to contact us?
We want to assist you in all the ways you like to communicate: calls, emails, or texts. We do have a dedicated call center to assist you with all your needs and questions. Please know that we have special hours for our call center. Please feel confident in leaving us a message as we do check our messages often. If you need to reach us outside of call center hours, the best way to reach us is by texting...844-712-4120. If you text outside of our business hours, we will respond the next business day.
We Can't Wait To Meet YOU!
