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Cancellation Policy

At Pin-Up Curls, we genuinely value both your time and ours. In our ongoing efforts to provide exceptional service, we have updated our cancellation policy, which will be effective Feb 1, 2024.


Cancellation and Rescheduling Policy: We kindly request that any cancellation or rescheduling of appointments be communicated to us at least 24 hours in advance. This policy has been designed to allow us the opportunity to accommodate other clients and optimize our schedule for everyone's benefit.


Charges for Late Cancellation or No Show: As of Feb 1, 2024, a 50% charge of the service fee will be applied for cancellations or reschedules made within 24 hours of the appointment. In the case of a no-show, a 100% charge of the service fee will be incurred.

Credit Card on File: To streamline this process, we will be securely holding your credit card information on file to confirm and secure your appointments. Rest assured, your information will be handled with the utmost confidentiality and will only be used in adherence to our cancellation policy.


Cancellation Procedure: Should you need to cancel within the 24-hour period before your appointment, we kindly request that you call the salon and speak to a member of our Guest Happiness Team. Alternatively, you may leave a message on our answering machine. Please note that online cancellations will not be accepted during this time frame. Despite this, the 50% late cancellation fee will still be applicable.


Notification and Payment: In the event of a late cancellation or no-show, charges will be processed to the credit card on file. 


We appreciate your understanding and cooperation in embracing this updated policy. Thank you for entrusting Pin-Up Curls with your beauty needs. We look forward to continuing to provide you with top-notch service and a delightful salon experience.

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